Six Gam Privacy Policy — Your Data, Handled with Care

1 Who We Are

Six Gam ("we", "us", "the Platform") operates the online entertainment platform available at sixgam.win, offering sports betting, live casino, bingo, and associated services including the VIP loyalty programme and promotional offers.

This Privacy Policy applies to all personal data collected and processed in connection with your use of the Six Gam website and platform. By registering an account on Six Gam, you acknowledge that you have read this policy and understand how your personal data will be handled.

If you have any questions about this policy or how your data is handled, you can contact us at any time through the customer support live chat on the platform, or by emailing the address listed in the footer of this page.

2 Data We Collect

Six Gam collects personal data in the following categories. We only collect data that is genuinely necessary for the purposes described in this policy.

We do not collect sensitive categories of personal data such as health information, religious beliefs, political views or biometric data beyond what is strictly necessary for identity verification purposes.

If you contact us via email or live chat, we retain records of those communications to help resolve your query, follow up on unresolved issues, and to train and improve our support team's quality of service.

3 How We Use Your Data

The data Six Gam collects is used for specific, defined purposes. We do not use your data for anything beyond what is described here without first notifying you and, where required, obtaining your consent.

• Account creation and management: Processing your registration, maintaining your account, verifying your identity and enabling you to access all platform features.
• Payment processing: Processing deposits via JazzCash, Easypaisa, Raast, bank transfer and other supported methods; processing withdrawals and maintaining transaction records.
• Platform operations: Settling sports bets, running live casino games and bingo sessions, tracking VIP points, applying bonuses and promotions, and maintaining accurate balance records.
• Security and fraud prevention: Detecting and preventing unauthorised account access, bonus abuse, money laundering, underage gambling and other prohibited activities as defined in the Terms and Conditions.
• Customer support: Responding to your queries, resolving disputes, investigating complaints and providing account assistance through live chat and email.
• Responsible gaming: Monitoring gameplay patterns to identify potential problem gambling behaviour and applying the responsible gaming tools you have set on your account, including deposit limits and self-exclusion.
• Legal and compliance obligations: Maintaining records required for anti-money-laundering compliance, identity verification requirements and other applicable obligations.
• Platform improvement: Analysing aggregated, anonymised usage data to understand how players use the platform and to identify where improvements can be made to the product and user experience.
• Marketing communications: Sending promotional offers, bonus notifications and platform updates to players who have opted in to receive such communications. Marketing is always opt-in and can be withdrawn at any time.

4 Legal Basis for Processing

Six Gam processes personal data on the following legal bases depending on the specific processing activity:

• Contract performance: Most core processing — account management, payment processing, gameplay records, customer support — is necessary to perform the contract between Six Gam and you as a registered player.
• Legal obligation: Identity verification, anti-money-laundering checks and certain record-keeping activities are required by applicable legal and compliance obligations.
• Legitimate interests: Fraud detection, security monitoring, platform analytics and some customer service activities are carried out on the basis of Six Gam's legitimate interests in operating a secure, fair and well-functioning platform. In all such cases, your interests and fundamental rights are considered and do not override those legitimate interests.
• Consent: Marketing communications and certain cookie types that go beyond strictly necessary operation are processed only on the basis of your explicit consent. You can withdraw consent at any time.

5 Sharing Your Data

Six Gam does not sell your personal data to any third party. We share data only with the following categories of recipient, and only to the extent necessary for the stated purpose:

• Payment processors: JazzCash, Easypaisa, Raast and banking partners receive transaction data as necessary to process your deposits and withdrawals. Each payment processor operates under their own privacy policy and data security standards.
• Identity verification providers: When you submit KYC documents, these are processed by a third-party identity verification service. That provider verifies the authenticity of your documents and returns a pass or fail result to Six Gam. Your documents are handled under strict data processing agreements.
• Fraud prevention and security services: Certain technical data such as IP addresses, device fingerprints and behavioural signals are shared with fraud prevention tools that help us detect multi-accounting, bonus abuse and unauthorised access attempts.
• Live casino and game providers: When you play live casino games, your gameplay data is processed by the third-party streaming and game provider that delivers the live dealer content. This is necessary to run the game and settle results.
• Customer support tools: Our support chat platform processes communication data as necessary to deliver customer service. Support agents have access to your account data to the extent needed to resolve your query.
• Legal and regulatory authorities: Six Gam may disclose personal data to law enforcement or other competent authorities when required to do so by law, or when we have a good-faith belief that disclosure is necessary to protect the rights, property or safety of Six Gam, our players, or the public.

All third-party service providers who process personal data on behalf of Six Gam are required to maintain appropriate technical and organisational security measures and to process data only for the purposes we specify. We do not permit our service providers to use your data for their own unrelated purposes.

6 Cookies and Tracking

Six Gam uses cookies and similar tracking technologies to operate the platform, remember your preferences and — where you have consented — to understand how the platform is used and to support our marketing.

The cookies used on Six Gam fall into the following categories:

• Strictly necessary cookies: These are essential for the platform to function. They maintain your logged-in session, remember your language preferences, and ensure that security features work correctly. These cookies cannot be switched off.
• Functional cookies: These remember choices you have made — such as your responsible gaming settings and notification preferences — so you do not have to reconfigure them on every visit.
• Analytics cookies: With your consent, we use analytics cookies to understand which parts of the platform are most used, how players navigate between sections, and where the experience can be improved. Analytics data is aggregated and does not identify individual players.
• Marketing cookies: With your consent, these cookies help us and our marketing partners deliver relevant promotional content. You can withdraw consent for marketing cookies at any time through the cookie settings accessible in the platform footer.

You can manage your cookie preferences at any time. Disabling non-essential cookies may affect some features of the platform but will not prevent you from accessing your account, placing bets or processing payments.

7 Data Retention

Six Gam retains personal data for as long as is necessary for the purposes for which it was collected, taking into account our legal and compliance obligations and any applicable limitation periods for disputes or claims.

• Active account data: Retained for the lifetime of your account and for a period of at least five years after account closure, to satisfy anti-money-laundering record-keeping requirements.
• Transaction and financial records: Retained for a minimum of five years from the date of the transaction.
• Identity verification documents: Retained for a minimum of five years from the date of verification or account closure, whichever is later.
• Support communications: Retained for a minimum of two years from the date of the interaction, or longer if the communication relates to an unresolved dispute.
• Marketing preference records: Retained for as long as your account is active, plus two years, to maintain an accurate record of consent and opt-out history.
• Technical and session data: Typically retained for up to 12 months in detailed form, after which it may be aggregated and anonymised for platform analytics purposes.

When data is no longer required for any of the above purposes, it is securely deleted or anonymised so that it can no longer be linked back to an individual player.

8 Data Security

Six Gam takes data security seriously and implements a range of technical and organisational measures to protect your personal information from unauthorised access, loss, alteration or disclosure.

• Encryption in transit: All data transmitted between your device and the Six Gam platform is encrypted using TLS (Transport Layer Security). You can verify this by the padlock icon in your browser's address bar.
• Encryption at rest: Sensitive personal and financial data stored on Six Gam's systems is encrypted at rest using industry-standard encryption algorithms.
• Access controls: Access to personal data within Six Gam's internal systems is restricted on a strict need-to-know basis. Staff members can only access the data necessary to perform their specific role.
• Secure payment handling: Six Gam does not store full card numbers or payment method credentials on its own systems. All payment data is handled directly by the respective payment processor (JazzCash, Easypaisa, card processors) using their own secured environments.
• Regular security reviews: Six Gam conducts regular reviews of its security practices and systems to identify and address potential vulnerabilities.

While we take every reasonable precaution to protect your data, no internet-based platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password, do not share your login details with anyone, and contact support immediately if you suspect unauthorised access.

In the event of a personal data breach that is likely to result in risk to your rights, Six Gam will notify affected players promptly in accordance with applicable data protection obligations.

9 Your Rights

As a Six Gam player, you have the following rights over your personal data. To exercise any of these rights, contact us through live chat or email with your request and we will respond within a reasonable timeframe.

• Right to access: You can request a copy of the personal data Six Gam holds about you. We will provide this in a structured, readable format within a reasonable period of receiving your verified request.
• Right to correction: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. For basic account details such as email address or phone number, you can update these directly in your account settings.
• Right to deletion: You can request that we delete your personal data. We will fulfil this request where we are not legally required to retain the data. Note that certain records — particularly financial and identity verification records — must be retained for a minimum period as described in section 7.
• Right to restrict processing: In certain circumstances, you can request that we restrict the processing of your data — for example, while a correction request is being resolved.
• Right to data portability: You can request that we provide your personal data in a machine-readable format, where this is technically feasible and applies to data you have provided to us directly.
• Right to object: You have the right to object to processing based on legitimate interests, and to processing for direct marketing purposes. If you object to direct marketing, we will stop immediately.
• Right to withdraw consent: Where processing is based on your consent — such as marketing emails — you can withdraw consent at any time. This will not affect the lawfulness of processing carried out before your withdrawal.

10 Children's Privacy

Six Gam is strictly an adult platform. Registration and use of the platform is permitted only for individuals aged 18 years and above. We do not knowingly collect personal data from anyone under the age of 18.

During registration, players are required to confirm their date of birth. Identity verification processes also confirm age as part of the KYC procedure. If we discover that a player has registered and provided a false date of birth, or that an account is being used by a person under 18, the account will be closed immediately and all balances will be handled in accordance with our Responsible Gaming policy.

If you are a parent or guardian and believe that a minor has registered on Six Gam using false information, please contact our support team immediately so we can investigate and take appropriate action.

We encourage parents and guardians to use parental control tools available on their internet service and devices to restrict access to online gaming and betting platforms.

11 Marketing Communications

Six Gam sends marketing communications — including bonus offers, promotions, cricket betting tips, PSL season specials, and platform updates — only to players who have opted in to receive them. Marketing opt-in is separate from essential account communications such as deposit confirmations, withdrawal notifications, and security alerts, which are sent regardless of marketing preferences.

You can manage your marketing preferences at any time from your account settings page. Options include:

• Email marketing — promotional offers and platform news sent to your registered email address
• SMS notifications — bonus alerts and important updates sent to your registered mobile number
• Platform push notifications — in-app notifications about live betting markets, upcoming bingo sessions and active promotions

Opting out of marketing communications does not affect your access to bonuses and promotions — you can still claim offers by visiting the Promotions page directly. Opting out simply means we will not proactively notify you about them.

Six Gam does not share your contact details with third parties for their own marketing purposes.

12 Changes to This Policy

Six Gam may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. When we make material changes, we will notify registered players by email or via a platform notification before the changes take effect.

The effective date at the top of this page always reflects when the current version was last updated. We encourage you to review this policy periodically so you are always aware of how your data is being handled.

Continued use of the Six Gam platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy. If you do not agree with the changes, you should stop using the platform and request account closure before the effective date.

Minor updates such as clarifications or corrections that do not materially affect the substance of the policy may be made without prior notice, though the effective date will be updated to reflect them.

13 Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or to how Six Gam handles your personal data, please get in touch. Our customer support team is available 24 hours a day, 7 days a week through the live chat feature on the platform.

For formal data-related requests — such as access requests, deletion requests or objections to processing — please email us using the address shown in the footer of this page. Use the subject line "Data Request — [your username]" to help us route your request to the right team quickly. We aim to acknowledge all formal requests within 2 business days and to resolve them within 14 business days.

For urgent security concerns such as suspected unauthorised access to your account, please use live chat so we can act immediately.